Privacy
Policy
How we handle data.
Mode Healthcare Pty Ltd
Last updated: 15 April 2026
Your privacy, respected
At Mode Healthcare, we take your privacy seriously.
We don’t collect personal information from our website unless you choose to provide it, whether that’s booking an appointment, filling out a form, or getting in touch.
If you become a patient, your medical information is handled in line with Australian healthcare privacy laws, with the level of care and confidentiality you’d expect from a clinical service.
This policy explains what we collect, why we collect it, and how we use it.
What we collect
We only collect personal information when you provide it to us. This may include:
Your name, date of birth, and contact details
Health information relevant to your care
Payment and billing details
Information shared through forms, bookings, or conversations with our team
If you browse our website without submitting information, we do not collect personally identifiable details.
Why we collect it
We collect your information to:
Provide healthcare services and support your treatment
Coordinate with practitioners, pharmacies, and service providers
Manage bookings, prescriptions, and deliveries
Communicate with you about your care
Meet our legal and regulatory obligations
We only collect what we need — and we use it with purpose.
Medical privacy and compliance
If you are receiving care through Mode Healthcare, your health information is classified as sensitive information and is protected under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We also operate within the standards expected of Australian healthcare providers, including strict confidentiality, secure record-keeping, and controlled access to your information.
How your information is used
Your information may be shared with:
Doctors, nurses, and healthcare providers involved in your care
Partner pharmacies and dispensing services
Technology providers supporting our systems (including our patient platform, Growhaus)
Payment processors and administrative service providers
We only share what is necessary, and only with trusted partners who are required to handle your information securely.
Storage and security
Your information is stored using secure, encrypted systems designed for healthcare environments.
We take all reasonable steps to protect your data from misuse, loss, or unauthorised access — including encryption, access controls, and secure infrastructure.
Access and control
You have the right to:
Access your personal information
Request corrections if something isn’t accurate
Withdraw consent where applicable
To do so, simply contact us using the details below.
Cookies and website data
Our website may use basic cookies or analytics tools to understand general usage and improve the experience. This data is not used to personally identify you.
You can manage or disable cookies through your browser settings at any time.
Third-party links
Our website may contain links to external websites.
We are not responsible for the privacy practices of those sites.
Contact us
If you have any questions about your privacy, or how your information is handled, you can contact us at:
Mode Healthcare
Email: hello@modehealthcare.com.au
Phone: 08 6205 3226
Website: www.modehealthcare.com.au
Updates to this policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.